Support and After Sales Services

Ascott are fully committed to offering comprehensive lifetime servicing for their products.

All Ascott Corrosion Test Chambers are backed up by comprehensive support services. Those marked * are available to current customers via this web site using the Customer Login.

Technical Support Services

• Technical support during the warranty period

  During the product warranty period technical support is available ‘free of charge’ by telephone, email and via the Ascott web site where up-to-the-minute service bulletins are a source of valuable information. Spares lists are also available on the web site and in certain countries these can be purchased on-line.

• Remote technical support

  After the warranty period for customers who do not have the possibility of a visit by an Ascott engineer or do not require a visit as they have the facilities to look after the equipment themselves, we offer two alternative remote technical support packages:
  SILVER PACKAGE - a 12 month unlimited access to the after sales service bulletins posted on this website plus up to 10 replies to after sales service queries answered by an Ascott service engineer by telephone, fax or email.
  GOLD PACKAGE - this is the same as the Silver Package above, but offers unlimited replies to after sales service queries answered by an Ascott service engineer.

• Product servicing

  Ascott products will benefit greatly from regular servicing by a trained engineer. This will maintain reliability and minimize downtime. Service intervals will depend upon usage levels, however, we recommend an annual service at a minimum.

• Equipment calibration

  We offer calibration services for Temperature, Humidity and Air Pressure. All calibration is undertaken using dedicated, special purpose instrumentation, maintained fully traceable to national standards.

• Product training

  To achieve the most from an Ascott chamber product training is available on installation. Operator training is also recommended at any time during the product’s life when there are staff changes.

Chamber Doctor *

• Up-to-the-minute interactive servicing information for owners of Ascott chambers

Programming instructions *

• Step by step instructions on how to create a variety of popular corrosion tests

For more information about any aspect of our comprehensive support services please contact us.